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  • IT Support

What type of support contracts does ProWeb provide for my business?

Glad you asked. ProWeb has four types of support contracts it uses:

  1. One-off support without contract, billed at an hourly rate
  2. Annual support contract with a set discounted monthly fee
  3. Annual Time & Materials support contract with a discounted hourly rate
  4. Project-based contract with a defined project goal, defined timeline and a set fee

What are your hourly rates and fees?

Fees and hourly rates can vary depending on the contract length, the time and date that support is given (off-hours and emergency support are billed at a higher rate), and the type of support given (remote support and on-site support are billed differently). Often times a client can choose to save money by pre-purchasing a block of support hours at a discounted rate.

What kinds of technology does ProWeb support?

We are not married to any one company, technology or service. The beauty of ProWeb is that we can support any type of network, equipment, workstations, software, etc. We wear many hats, but here is a short list of some of the technology we support:

  • Server Support (Windows and Linux)
  • Desktop/Workstation Support
  • Mobile Device Support (smart phone and tablet)
  • Software Support (both server and workstation software)
  • Network equipment support (routers, switches, wireless access points, etc)
  • Network Engineering (building a new network from the ground up)
  • Website Support
  • Email Support
  • Security Services (firewall installation and support, anti-virus, security audits, HIPAA compliance, PCI compliance)

How do I get started?

Just fill out the form located on the Contact Us page and somebody will get back with you shortly.

What types of hosting does ProWeb provide?

ProWeb specializes in many types of hosting. Here is a brief list below:

  • “Shared” web hosting
  • Virtual servers
  • Physical servers
  • Web application hosting
  • Email hosting
  • DNS hosting

How much does it cost?

Our hosting costs vary greatly depending on your needs. We have packages available for businesses of all sizes and can easily create an “à la carte” package specifically for your needs, so you’re not paying for what you don’t need. We have several inexpensive packages as well, specifically tailored for WordPress and Drupal websites. Contact us today to see how ProWeb can help your business hosting needs.

My website is currently hosted elsewhere. How do I move it?

A member of our hosting team would be glad to help you move your website. Most websites can be moved free of charge, depending on complexity. Or we can provide steps to help you through it. Contact us today and provide details of your project and we will be glad to assist.

What is the process for getting a website designed?

ProWeb takes a very practical and matter-of-fact approach to your web project. Each project starts with an initial collection of information and requirements gathering. Once we have enough information to get started, we give you homework to collect information, pictures and begin writing the copy. Once we get an initial design together, we go through the approval process with you and your teams. At that same time, we provide a timeline which shows our steps, your steps and progress expected at each phase. Once the final copy is submitted, you approve and you go live!

Does ProWeb help with the maintenance of the website when it’s done?

Yes! Our goal is to be your one-stop-shop regarding all of your IT needs. We are here to support your website in any phase, including updates, copy changes, art and graphical design and updates, etc.

I already have a website I am happy with. Can you help me with just minor updates?

The majority of our clients already have websites that they like, but only need minor changes or updates. Just let us know what your concerns are or allow us to give you a free website review and we can let you know the best next steps to take. No need to reinvent the wheel when you just need your wheel maintained. Contact us today to see how we can help.

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